Best Western Introduces New Cleaning Technologies For Hotels

Best Western Introduces New Cleaning Technologies For Hotels Best Western originated this new cleaning initiative after partnering with innovation and design firm, IDEO, whose research identified a lack of consumer confidence regarding hotel cleanliness within the mid-scale hotel market. "We've seen that thorough cleaning between stays and then putting customers in charge of their housekeeping options during their stays results in a higher level of guest satisfaction," said Pohl. Moreover to implementing the cleaning program, Best Western is also exploring a "collaborative service" program for housekeeping to better serve its guests and their unique needs. Given this, the brand is building a "collaborative service" process so guests can choose the time they want their room cleaned (morning or afternoon) and the level of service they would really like performed. This program is our way of re-engineering housekeeping efforts to supply superior customer care to each and every one of our guests night in and night out. *Numbers are approximate and can go up and down. Best Western Introduces New Cleaning Technologies For Hotels Trade News selected by Local Linkup on 01/06/2012