TTC announces subway train cleaning project

TTC announces subway train cleaning project The TTC announced a plan on Friday to remove litter from subway trains during regular service as part of its customer service improvement project. At least four employees clean two train cars each. The entire process takes less than four minutes, he said. A new Twitter account (@TTChelps) committed to replying to customer questions launched Feb. He said crews will board a train when it arrives at the end of the subway line, pick up trash and mop up small spills, and then the train will continue service. Both improvements have been made without a budget increase, and no new employees were hired, Byford said. In addition, TTC employees are cleaning restrooms and track-side walls more often and installing more garbage bins. The TTC redeployed workers who were already cleaning from night shifts at service yards to day shifts along the subway line. "We're going all out to enhance the customers' experience," he said. While TTC Chair Karen Stintz said the main goal is customer happiness, this policy will reduce the potential for track-level fires and smoke caused by coffee cups and newspapers left on TTC property. Less garbage also reduces tripping hazards, she said. Stintz said that keeping the TTC litter-free is something everyone can certainly help with, "but we know we need to do our part and lead the way, and convince our clients that we're as committed to cleanliness as they are. Byford said the TTC could also look into evening cleanings, and a similar system on buses and streetcars. "At the end of the day, you paid for the service, you expect it to be a nice clean trip," Byford said. The TTC will also have employees ride trains on the Yonge-University-Spadina line between College and University stations for mid-route cleaning. " The new cleaning project is part of a series of customer service improvements over the past 16 months Stintz said. Byford said the TTC finds it "unacceptable" that garbage may sit on trains for a full day. 29. The account replies to messages on Twitter regarding schedules, safety hazards and delays. TTC announces subway train cleaning project Trade News selected by Local Linkup on 03/03/2012